🙋♀️ Frequently Asked Questions
Frequently Asked Questions
Have a question? You’re in the right place.
At Heavenly Aroma, we care deeply about your experience. Below you’ll find answers to our most common questions—from candle care to shipping and everything in between.
Heavenly Aroma is the signature candle collection created under Nurse Calm Aromatherapy™, an RN-founded wellness brand focused on calm, clarity, and intentional rituals.
🕯️ Candle Questions
Are your candles made with natural ingredients?
Yes. All of our candles are made with 100% natural soy wax, cotton wicks, and clean fragrance blends. They are eco-friendly, cruelty-free, and hand-poured with care in small batches.
How long do your candles burn?
Burn times vary by product size:
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2.5 oz Wax Melts: Up to 15+ hours
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6 oz Travel Tins: Approx. 35+ hours
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7 oz Candles: Approx. 40+ hours
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9 oz Candles: Approx. 55–60+ hours
Why does my candle look slightly different than the photo?
Each candle is hand-poured in small batches. Variations in color, swirl patterns, or finish are completely normal and reflect the natural beauty of handmade products.
What is the best way to burn my candle?
Trim the wick to ¼ inch before each use. Allow a full melt pool to form—especially on the first burn—to prevent tunneling. Never leave a burning candle unattended.
🌿 Product & Scent Information
Are your scents strong?
Our fragrances are designed to provide a clean, balanced scent throw that gently fills small to medium spaces without being overwhelming.
Are your products safe for people with sensitivities?
We use clean-burning soy wax and high-quality, phthalate-free fragrance oils. If you have known sensitivities or allergies, we recommend testing cautiously or consulting your healthcare provider before use.
What if I’m not sure which scent to choose?
We recommend reviewing the scent descriptions on each product page or trying a mini size, curated set, or seasonal bundle to discover what resonates with you.
📦 Orders & Shipping
How long will it take to receive my order?
Orders typically ship within 2–4 business days. Delivery times vary based on location and shipping method. Tracking information is provided once your order ships.
Do you ship internationally?
At this time, we ship within the U.S. only. We are actively exploring international shipping options.
What if my package arrives damaged?
Please contact us within 3 days of delivery with a photo of the damage. We’ll be happy to assist.
What if I entered the wrong shipping address?
Contact us immediately. If the order has not shipped, we can update it. Once shipped, we are not responsible for address errors.
💛 General Policies
Do you accept returns or exchanges?
Due to the nature of our products, returns are not accepted. However, if there is an issue with your order, please reach out—we want you to love your experience.
Can I cancel or change my order?
Changes may be requested within 12 hours of placing your order. After that time, orders begin processing for shipment.
Can I use your products during pregnancy?
Our products are designed to support relaxation and wellness. If you are pregnant, nursing, or have concerns about fragrance exposure, please consult your healthcare provider before use.
🌿 About Our Brand
What is Nurse Calm Aromatherapy™?
Nurse Calm Aromatherapy™ is a wellness brand founded by a Registered Nurse, created to support calm, clarity, and intentional living through aromatherapy rituals. Heavenly Aroma is the signature candle and home fragrance collection under the Nurse Calm Aromatherapy™ brand.
✨ Still Need Help?
Please reach out via our Contact Page or email us at
info.eternalheavenlyaroma@gmail.com
We’re here to support your journey.
✨ Embrace the Journey
