Nurse Calm Aromatherapy™ FAQ
Frequently Asked Questions
Have a question? You’re in the right place.
Nurse Calm Aromatherapy™ creates thoughtfully handcrafted candles and aromatherapy products designed to help you create intentional moments of calm, clarity, focus, and everyday wellness.
Whether you're choosing your first scent, building a self-care ritual, or checking on an order, you'll find answers to our most common questions below.
SHOPPING & CHOOSING YOUR RITUAL
What products does Nurse Calm Aromatherapy™ offer?
Our wellness collection includes handcrafted soy candles, luxury soy wax melts, atmosphere mists, essential oil rollers, curated wellness bundles, and the Heavenly Reset Box.
Each product is thoughtfully created to make incorporating small moments of self-care into your everyday routine simple and meaningful.
How do I know which products are right for me?
Start with how you want to feel.
Our wellness collections are organized around four pillars: Calm, Escape, Focus, and Confidence. You can also take our Find Your Reset Ritual Quiz for personalized guidance based on the feeling and experience you want to create.
What if I’m not sure which scent to choose?
Each product page includes fragrance notes and descriptions to help you understand the scent before purchasing.
You can also explore our wellness collections, customer favorites, and Find Your Reset Ritual Quiz to help narrow your choices.
CANDLES & WAX MELTS
What are your candles made with?
Our candles are handcrafted with soy wax, cotton wicks, and carefully selected fragrance blends. Each candle is hand-poured in small batches with attention to quality and consistency.
How long do your candles and wax melts last?
Approximate burn and fragrance times vary by product size and usage:
• 2.5 oz Wax Melt: 20+ hours
• 3 oz Travel Tin: 20+ hours
• 6 oz Signature Tin: 30–35 hours
• 7 oz Candle: 35–40 hours
• 8 oz Candle: 40–45 hours
• 9 oz Candle: 45–50 hours
Actual performance may vary depending on use, environment, and proper candle care.
How should I care for my candle?
Trim the wick to approximately ¼ inch before each burn. During the first burn, allow the wax to melt evenly toward the edges of the container to help promote an even burn.
Never leave a burning candle unattended. Keep candles away from children, pets, drafts, and flammable materials, and do not burn for more than 4 hours at a time.
Why does my candle look slightly different from the product photo?
Our candles are handcrafted in small batches. Minor variations in wax appearance, finish, or color may naturally occur and are part of the character of a handcrafted product.
How do I use your wax melts?
Place the appropriate amount of wax in a wax warmer designed for scented wax melts and follow the warmer manufacturer's instructions.
Do not add water, and never leave a heated wax warmer unattended.
ATMOSPHERE MISTS & ESSENTIAL OIL ROLLERS
How do I use an Atmosphere Mist?
Our Atmosphere Mists are designed to add fragrance to your surroundings and linens as directed on the individual product label.
Follow the instructions on your product and avoid direct contact with eyes, skin, pets, food, and delicate surfaces. When using on fabrics or linens, test a small inconspicuous area first.
How do I use an Essential Oil Roller?
Apply a small amount to pulse points such as the wrists as directed on the product label.
Essential oil rollers are for external use only. Avoid the eyes and other sensitive areas, and discontinue use if irritation occurs.
Should I patch test an Essential Oil Roller?
Yes. Because individual skin sensitivities vary, we recommend testing a small amount on a limited area of skin before regular use.
HEAVENLY RESET BOX & CURATED BUNDLES
What is the Heavenly Reset Box?
The Heavenly Reset Box is a thoughtfully curated wellness experience designed to bring a moment of calm directly to you.
Each box includes a selection of Nurse Calm Aromatherapy™ products chosen to help you pause, breathe, and reset.
Can I purchase the Heavenly Reset Box without subscribing?
Yes. The Heavenly Reset Box can be purchased as a one-time gift or as a monthly subscription.
What is the difference between the one-time box and the subscription?
The one-time option allows you to enjoy or gift a single Heavenly Reset Box without an ongoing commitment.
The monthly subscription automatically renews and includes subscriber savings and free shipping as described on the product page.
Can I skip, pause, or cancel my Reset Box subscription?
Yes. Subscription options may be managed according to the subscription terms displayed when you purchase your Heavenly Reset Box.
What are curated bundles?
Our curated bundles combine complementary Nurse Calm Aromatherapy™ products into ready-made wellness sets. They make it easy to experience coordinating products together or give a thoughtfully packaged wellness gift.
SHIPPING, RETURNS & ORDER HELP
Do you offer free shipping?
Yes. Standard shipping is free on qualifying orders of $50 or more, unless otherwise stated during a special promotion.
The Heavenly Reset Box monthly subscription includes free shipping as described on its product page.
How long does order processing take?
Orders are typically processed and shipped within 2–3 business days.
Processing times may be extended during holidays, promotions, launches, or periods of high order volume.
Do you ship internationally?
At this time, we ship within the United States only.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided at checkout.
What if my order arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery at hello@eternalheavenlyaroma.com.
Include your order number and clear photos of the product and packaging so we can review the issue and help resolve it.
Do you accept returns?
We have a 14-day return policy for eligible items.
Items must meet the requirements outlined in our Return & Refund Policy. Used or opened products and certain other items are not eligible for return.
Please contact us before returning any product. Items returned without prior approval will not be accepted.
Do you offer exchanges?
We do not offer direct exchanges. If an eligible return is approved, you may place a new order for the product you would like instead.
Can I change or cancel my order?
Contact us as soon as possible at hello@eternalheavenlyaroma.com.
Because orders may begin processing shortly after purchase, we cannot guarantee changes or cancellations once processing has begun.
For complete details, please review our Shipping Policy and Return & Refund Policy.
WELLNESS & SAFETY
Are your products intended to treat medical conditions?
No. Nurse Calm Aromatherapy™ products are created for personal fragrance, self-care, and wellness rituals. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
What if I have fragrance sensitivities or allergies?
Individual sensitivities vary. Review the product information before use, use fragranced products in an appropriately ventilated space, and discontinue use if irritation or discomfort occurs.
If you have known allergies, asthma, respiratory sensitivities, skin sensitivities, or other health concerns, consult an appropriate healthcare professional regarding your individual needs.
Can I use your products during pregnancy or while nursing?
If you are pregnant, nursing, or have questions about fragrance or essential-oil exposure, consult your healthcare professional before use, particularly before using products applied to the skin.
Are your products safe around pets?
Pets can have different sensitivities to fragrances and essential oils. Use fragranced products with appropriate ventilation, keep products out of reach, and prevent pets from ingesting or coming into direct contact with the products.
For questions about a particular animal or ingredient, consult your veterinarian.
ABOUT NURSE CALM AROMATHERAPY™
What is Nurse Calm Aromatherapy™?
Nurse Calm Aromatherapy™ is a nurse-founded wellness brand created to help busy professionals make intentional moments of self-care part of everyday life.
Our products bring together fragrance, ritual, and thoughtful craftsmanship to encourage you to pause, breathe, reset, and reconnect with yourself.
Are your products handcrafted?
Yes. Our products are thoughtfully prepared in small batches with an emphasis on care, quality, and the experience each product creates.
Where are your products made?
Our products are handcrafted in South Florida.
STILL NEED HELP?
We’re happy to help.
Visit our Contact page or email:
hello@eternalheavenlyaroma.com
Nurse Calm Aromatherapy™
Embrace the Journey.
