Refund policy

Return & Refund Policy

At Nurse Calm Aromatherapy™, each order is thoughtfully handcrafted and packed with care. We want you to feel confident when shopping with us.

14-Day Return Window

We have a 14-day return policy, which means you have 14 days after receiving your order to request an eligible return.

To be eligible for a return, your item must be unused, unopened, in the same condition in which you received it, and in its original packaging.

To request a return, contact us at hello@eternalheavenlyaroma.com before sending your item back.

Items returned without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery at hello@eternalheavenlyaroma.com.

Please include your order number along with clear photos of the product and packaging. Once reviewed, we will work with you to resolve the issue through an appropriate replacement or refund.

Non-Returnable Items

For safety, hygiene, and product-quality reasons, certain items cannot be returned, including:

• Used or opened candles
• Used or opened wax melts
• Used or opened atmosphere mists
• Used or opened essential oil rollers
• Custom or personalized products
• Sale or clearance items
• Gift cards

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the product arrived damaged, defective, or incorrect.

Approved return instructions and the appropriate return address will be provided after you contact us.

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a new order for the product you would like instead.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@eternalheavenlyaroma.com.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@eternalheavenlyaroma.com.

Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made once processing has begun.

Questions?

We're happy to help. Contact us at:

hello@eternalheavenlyaroma.com

Nurse Calm Aromatherapy™
Embrace the Journey.